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Delivery

Most of our products are eligible for Next Day delivery. Delivery times are clearly noted throughout the website and at the checkout.

Link51 offers 2 delivery options for mainland UK:

- Standard Delivery (below £200) - £9.95

- Standard Free Delivery (over £200) - Free

Standard Delivery

We charge a fixed £9.95 for all orders under £200.

Free Standard Delivery

Any order over £200 will be eligible for free delivery to mainland UK

Next Day Delivery

We offer next day delivery as standard on our stocked items. All products with next day delivery are clearly marked on the product page and in the basket. Orders must be received by midday on day of purchase to enable next day delivery. Depending on workload in our warehouse we may be able to deliver orders received after midday on a next day delivery but if you have any urgent orders after this cut off time please call us on 0800 169 5151 to enquiry about availability.

For larger orders (10 packs or more) next day delivery may not be possible. If this is the case one of our team we will contact you.

Delivery Details

Deliveries are made Monday to Friday.

Larger items can only be delivered to an external ground floor location at the delivery address. A signature will be required upon delivery.

Can you deliver to a non-UK mainland address?

We´ll deliver direct to you, to your customer or to site. It´s easy to add another delivery address to your account, just select “deliver to a different address” or person when you´re checking out or go to My Account, where you can manage your address list. All addresses will be saved & available to pick every time you order

Our delivery area extends to a number of areas beyond the UK mainland, including Northern Ireland, the Channel Islands, the Shetland Isles, the Isle of Wight, the Isle of Man and the Irish Republic. Delivery prices to any area outside the UK mainland are subject to a surcharge but you will be advised of any applicable surcharge prior to placing your order.

For deliveries outside the UK and Ireland, please contact us for more information.


Can you deliver my order to an address different from the one listed on the invoice?

Yes. We can deliver to a different address but we do require a landline number or an e-mail address to confirm and update the delivery details.

If I order at the weekend or on a Bank Holiday can I receive my goods the next day?

No. Unfortunately any orders placed at the weekend or on a public holiday cannot be despatched until the next working day. Delivery then follows our standard delivery commitments.

Missing Items

If the product has been included on the delivery note but is missing from the delivery then please telephone 0800 169 5151 and we will arrange for the immediate despatch of a replacement.

Please note that often products are packaged and despatched separately. Please use your Delivery Note that will show what you should have received. The rest of your order will be on the way to you.

There is some damage to my items. What should I do?

Our products are delivered using external couriers. We work with our couriers and have stringent measurements and service that they must adhere to. However, from time to time damage does happen. Phone us as soon as you have received your goods and noted the damage. We would like to hear from you within 24 hours. If you notice the damage at the point of delivery it is important that you record the damage on the driver’s delivery note when you sign for the package. Then contact the Link51 Team to sort out a replacement.We strongly recommend that you reject the delivery if the damage is extensive.


What about the delivery itself?

1. Delivery is to the door of the delivery address.

2. We cannot carry orders up stairs or use a lift.

3. We do not deliver to PO boxes.

4. A number of our orders are delivered on a pallet. Please ensure you are able to recieve and handle a pallet delivery

5. Pallet deliveries are a ‘kerb side’ delivery service only. The driver is not authorised to carry goods up or down steps or through a building. However, the driver can wheel the pallet truck to get as close to the delivery address as possible.

6. The driver will not break down pallets or remove pallets at time of delivery.

Our Couriers will make every effort to deliver your order according to your requirements

Returns Policy

Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
Items which are not damaged or faulty will be subject to a 25% re-stocking fee and need to be returned at your expense. The product needs to be in the original packaging and suitable for re-sale. Any products signed for have a 7 day returns period (including claims for damages). After this time you will need to contact us for details.

If you have any questions please call our customer service team on 0800 169 5151.


Faulty/Damaged Goods

We will replace faulty products free of charge and will endeavour to get a new product to you as soon as possible. In most instances we will collect the faulty item when we deliver the new item. To report a faulty or damaged product you can call us on 0800 169 5151 or use our contact us form here stating your order/invoice number.